Your Data is Secure

Free Spins Privacy Policy —
Your Data, Our Responsibility

Free SpinsThis Privacy Policy clearly explains how your personal information is collected, used, and kept secure on.

Last Updated: January 1, 2026

SSL Encrypted Never Sold to Third Parties Written in Bangla Personal Control GDPR Compliant
Table of Contents

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1. Introduction

Free Spins (freespins.run) takes your privacy seriously. This Privacy Policy explains what information we collect when you use our platform, how we use it, and how we keep your data secure.

By using this platform, you are considered to have accepted this Privacy Policy. Please read it carefully before you begin using the platform.

Please note: This Privacy Policy Free Spins's Terms & Conditions— are part of the same platform. Reading both together will give you a complete picture of how the platform works.

2. What Information We Collect

Free Spins Two types of data are collected — what you provide directly, and what is automatically gathered while you use the platform.

Information Provided Directly

  • Full Name & Date of Birth (collected at registration)
  • Mobile Number & Email Address
  • Payment information (mobile banking number)
  • National ID or Passport (for KYC verification)
  • Messages & Complaints Sent to Support

Automatically Collected Information

  • Device type, operating system & browser information
  • IP Address & Approximate Location
  • Time spent on the platform & usage patterns
  • Cookies & Local Storage Data
  • Transaction history & gaming activity
Data Type Reason for Collection Required?
Name & Mobile Number Account Creation & Verification Yes
Date of Birth Age Verification (18+) Yes
Payment Information Deposit & Withdrawal Process Yes
NID / Passport KYC Verification & Fraud Prevention Where applicable
Device & IP Information Security Monitoring Automatic

3. How We Use Your Information

Free Spins Your data is used only for specific, legitimate purposes. Details are outlined below:

  • Account Management: For registration, login, and profile updates.
  • Payment Processing: To process deposits, withdrawals, and transaction verification.
  • Ensuring Security: To detect fraud, money laundering, and suspicious activity.
  • Customer Support: To address your complaints and queries.
  • Platform Improvement: To analyze usage patterns and improve the user experience.
  • Promotional Communications: To notify you of bonuses, offers, and updates (you can opt out at any time).
  • Legal Compliance: To comply with directives from regulatory authorities.

Important: Free Spins Your data is never sold to advertisers or third parties. All data use remains strictly within the scope of this policy.

4. When & With Whom Your Data is Shared

We do not share your data with third parties as a matter of policy. However, it may be shared in the following limited circumstances:

  • Payment Processor: Only to process transactions with payment partners such as Mobile Pay, Nagad, and Rocket.
  • Legal Authorities: When a valid order is received from a government or regulatory authority.
  • KYC Services: To authorized organizations for identity verification purposes.
  • Security Partner: To organizations that assist with cybersecurity and fraud prevention.

Any third party with whom data is shared is contractually required to uphold our privacy standards.

Free Spins This website uses cookies — small data files stored in your browser that help improve your experience.

Types of Cookies We Use

Cookie Type Purpose Duration
Essential Cookies Maintaining Login Sessions & Security Cleared at end of session
Functional Cookies Remembering language and preference settings 30 days
Analytics Cookies Understanding how the site is used 1 Year
Security Cookies Fraud & Bot Detection 7 Days

You can disable cookies through your browser settings, though some platform features may not work as a result.

6. Data Security Measures

Free Spins Uses industry-standard technology and practices to keep your data safe. Our security framework is as follows:

  • 1

    SSL/TLS Encryption

    All data exchanged between your browser and our servers is protected with 256-bit SSL encryption.

  • 2

    Two-Factor Authentication (2FA)

    OTP verification is used as an additional layer of security during account login and high-value transactions.

  • 3

    Encrypted Data Storage

    All sensitive data is stored in encrypted form. Passwords are never saved as plain text.

  • 4

    Regular Security Audits

    Third-party cybersecurity experts regularly audit our systems and identify vulnerabilities.

  • 5

    Real-Time Monitoring

    Unusual login attempts or suspicious activity are detected automatically, and the account is temporarily locked.

Your Responsibilities: Never share your password with anyone. If you notice anything suspicious, contact us immediately at support@freespins.run.

7. How Long We Retain Your Data

Your data is not kept longer than necessary. The general policy is as follows:

  • Account Information: For the duration of account activity and up to 5 years after closure.
  • Transaction Records: Up to 7 years as required by law.
  • KYC Documents: 3 years after account closure.
  • Support Messages: 2 years after resolution.
  • Cookie Data: 7 days to 1 year, depending on type.

Once the retention period has passed, your data will be securely deleted or anonymized.

8. Your Rights

Free SpinsAs a user of, you have the following rights over your personal data:

Right to Access: You can request to know what personal information we hold about you.
Right to Rectification: You can request corrections to any inaccurate or outdated information.
Right to Erasure: You can request deletion of your data under certain conditions.
Right to Restrict Processing: You can request that we stop using your data for specific purposes.
Data Portability: You can request an export of your data in a standard, portable format.
Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise these rights support@freespins.runEmail us at. We typically respond within 30 business days.

9. Protection of Minors

Free Spins Registration and use of this platform is strictly prohibited for anyone under 18. We do not collect data from minors, and any such data collected inadvertently will be deleted immediately.

If parents suspect their child is using the platform, please contact us immediately. For more details, visit our Responsible Gaming View Page.

10. Changes to the Privacy Policy

Free Spins We reserve the right to update this Privacy Policy at any time. In the event of any significant changes:

  • A notification will be sent to your registered mobile number or email.
  • The "Last Updated" date at the top of this page will be revised accordingly.
  • You may be asked to accept the updated policy the next time you log in to the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

11. Contact Us

For any questions about our Privacy Policy or requests regarding your personal data:

  • Email: support@freespins.run
  • Live Chat: Available on the website 24/7
  • FAQ: FAQ Page
Our Commitment

How we protect your information

Privacy isn't just a policy — it's reflected in everything we do every day.

End-to-End Encryption

Every transaction and piece of personal data you share is protected with 256-bit SSL encryption. No hacker or third party can access this information.

Data Is Never Sold

Free Spins Your data is never sold to advertisers or marketing companies. It is used solely to serve you.

Your Data, Your Control

You have the right to view, correct, or delete your personal data at any time. Any request will be acted upon within 30 days.

Transparent Policy in Plain Language

Everything is explained in plain, easy-to-understand language instead of complex legal jargon, so you always know exactly where your data goes.

Regular Security Audits

Third-party experts audit our systems annually. Any vulnerabilities identified are addressed immediately.

24/7 Privacy Support

If you have any concerns about data privacy, our Bangla-speaking support team is available 24/7, seven days a week.

FAQ

Common Privacy Questions

No. Free Spins Your mobile banking password is never collected or stored. Only your mobile number is retained for transaction records. All payments are processed directly through Mobile Pay, Nagad, or Rocket's own secure payment gateway.

When an account is closed, most data is deleted. However, transaction records are retained for 7 years and KYC documents for 3 years due to legal obligations. All data is permanently deleted once these retention periods expire.

We estimate your location based on your IP address, but precise GPS tracking is not used. This information is used solely for security monitoring and enforcing geographic restrictions.

You can update your notification preferences in your profile settings, or email support@freespins.run to request an opt-out. All requests will be processed within 7 business days.

Some technology services (such as cloud servers or security tools) operate on international infrastructure. However, all such partners are contractually bound to comply with GDPR and international data protection standards. Your information is never transmitted to an unsecured environment.
Safe & Trusted

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Free SpinsYour privacy is our top priority. Enjoy gaming in a safe environment and become part of our family today.

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